Disclaimer - Lush Crate will NOT entertain any cancellation, refund, exchange of products due to :-
RETURNS / EXCHANGES
We will only accept return requests if
The returning item has to be unused and be exactly in the same condition as it was at the moment of purchase. It is most recommended that the item is returned in the original package . Cost of postage or transportation for return of goods is at customer’s expense.
Return of items must be requested within 14 days of receiving your order.
We will gladly provide you with a refund once your return is approved. Upon receipt of your return item we shall inspect it. You will receive a notification email for returning the item regardless of whether it is or isn’t approved for a refund. When approved, your refund will be processed within 10 working days from date of receipt of return goods.
For our administration purpose, please drop us an email at firstname.lastname@example.org and we will advise you for further action.
We value and respect all our customers and want to provide them with a good customer experience when they visit our online store to browse, comment or make purchases. Please comply with our terms and conditions if you wish to invoke the RETURN AND EXCHANGE facilities.