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Refund & Return Policy

Disclaimer - Lush Crate will NOT entertain any cancellation, refund, exchange of products due to :-

  • Incorrect shipping address provided by customer upon shipment sent. 
  • Customer's change of mind once payment is accepted. 

 

RETURNS / EXCHANGES

We will only accept return requests if

  • We delivered the wrong products to customer due to our mistakes
  • We delivered a damage/defective item(s) to customer. However, we will ensure all items are in good quality and good conditions before we send it out.

The returning item has to be unused and be exactly in the  same condition  as it was at the moment of purchase. It is most recommended that the item is returned in the  original package . Cost of postage or transportation for return of goods is at customer’s expense.

Return of items must be requested within 14 days of receiving your order. 

 

REFUNDS

We will gladly provide you with a refund once your return is approved. Upon receipt of your return item we shall inspect it. You will receive a notification email for returning the item regardless of whether it is or isn’t approved for a refund. When approved, your refund will be processed   within 10 working days from date of receipt of return goods.

 

NOTE

For our administration purpose, please drop us an email at  lushcrate89@gmail.com and we will advise you for further action.

We value and respect all our customers and want to provide them with a good customer experience when they visit our online store to browse, comment or make purchases. Please comply with our terms and conditions if you wish to invoke the  RETURN AND EXCHANGE  facilities.  

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